1. Introduction
Pacr (“we”, “us”, or “our”) is a London-based endurance training platform designed for runners, athletes, and coaches.
We are committed to protecting your privacy and ensuring your personal data is handled safely, transparently, and in compliance with the UK General Data Protection Regulation (UK GDPR) and Data Protection Act 2018.
This policy explains what data we collect, how we use it, and your rights as a user.
2. Data We Collect
We collect data in three main categories:
a. Account Information
Name, email address, and password
Profile details such as age, gender, and training goals
Subscription or payment information (processed securely by Stripe or other third-party payment providers)
b. Training and Activity Data
If you connect a wearable or third-party platform (e.g., COROS, Garmin, Strava), we collect:
Workout data (distance, pace, duration, route, elevation)
Biometric metrics (heart rate, cadence, power, RPE if logged)
Equipment and device information (watch model, firmware version)
c. Communication and Support Data
Messages between coaches and athletes (for in-app training management)
Feedback, bug reports, or feature requests submitted via app or email
3. How We Use Your Data
We use collected data to:
Deliver core features — create, manage, and analyse workouts and training plans.
Sync wearable and third-party data (e.g., COROS workouts, Strava activities).
Provide coaching tools — analytics dashboards, performance tracking, athlete management.
Improve the product — using anonymised, aggregated usage analytics.
Communicate with you — about updates, account issues, or training insights.
Comply with legal obligations — including tax, payment, and data protection laws.
We do not sell personal data to third parties.
4. Data Storage and Security
All personal data is stored securely using encrypted databases (PostgreSQL/Firebase).
Data transmitted between pacr and third-party platforms is encrypted via HTTPS/TLS 1.2+.
Access to personal data is restricted to authorised pacr personnel only.
We retain your data for as long as your account is active. You may request deletion at any time by emailing support@runwithpacr.uk.
5. Third-Party Integrations
When you connect a third-party platform (e.g., COROS), you authorise pacr to access specific data under that platform’s API terms.
We only access and process the data necessary to deliver your chosen features (e.g., workout import/export, structured plan sync).
You can disconnect integrations at any time from within your pacr account settings.
6. Legal Basis for Processing
We process your data under the following legal bases:
Performance of contract: to provide training and coaching services you request.
Legitimate interest: to improve app functionality and user experience.
Consent: when you connect third-party accounts or opt into marketing communications.
7. International Data Transfers
Pacr may use cloud infrastructure (e.g., AWS, Google Cloud, Firebase) where servers are located in the UK, EU, or US.
When transferring data outside the UK/EU, we rely on Standard Contractual Clauses (SCCs) to ensure equivalent protection.
8. Your Rights
Under GDPR, you have the right to:
Access your personal data
Request correction or deletion
Withdraw consent for data processing
Request a copy of your data (data portability)
Lodge a complaint with the UK Information Commissioner’s Office (ICO)
To exercise any of these rights, contact support@runwithpacr.uk.
9. Data Retention
We retain account and training data for as long as your account is active.
Upon account deletion, identifiable data will be removed from active databases within 30 days and backups within 90 days.
10. Children’s Privacy
pacr is intended for users aged 16 and older. We do not knowingly collect or process data from minors under 16.
11. Updates to This Policy
We may update this policy periodically. Updates will be posted to this page with a revised “Last updated” date.
If significant changes are made, we will notify you via email or in-app notification.
Contact Us
If you have questions or concerns about this Privacy Policy or your personal data, contact:support@runwithpacr.uk
9. Contact Information
For any questions regarding this Privacy Policy, please contact us at:
Email: support@runwithpacr.uk
Phone: +44 (0) 7777178157
Address: Knoll Barn Church Road, Rotherfield, Crowborough, England, TN6 3LA
Thank you for trusting Pacr LTD with your information. Your privacy matters to us.